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CityView Portal Frequently Asked Questions

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1. Why register for CityView Portal?

Simply put, convenience and security.

Convenience:

Registering and signing in, lets the system know who you are. Hyperlinks make navigation more efficient. Use “My Account” to edit your contact information or change your password. If you are a contact on an application, the system can take you directly to your pertinent information by using the hyperlink “My Items”.

Security Levels:

A Non- Registered Portal User can only “view” Property Information Summary. And only a summary of Building and Planning applications as well as Code Compliance Cases are visible.

A Registered Portal User not only has the same privilege as a Non-Registered Portal User but also can complete the processes for submitting a code complaint, applying for a building permit, and submitting a planning application.

Once you are a Registered Portal User AND are a “Contact” on any applications or cases, your privileges are expanded even further. Now you can upload and view additional documents, pay fees, request/cancel inspections, and much more on those applications of which you are a contact.

Can you imagine if we allowed the Public access to any application/case? We don’t want just anyone scheduling or canceling your inspections or viewing your documents now, do we? If a Non-Registered Portal User or Registered Portal User who is NOT a Contact on an application needs more information, they can submit a Public Records Request.

Visit the CityView Portal if you are ready to register.

2. How to create and activate a portal account?

HOW TO CREATE AND ACTIVATE A CITYVIEW PORTAL ACCOUNT

Go To CityView Portal

STEP 1: Home Page. Click the “REGISTER” link.

STEP 2: Registration Page. Input an Email Address, Confirm Email Address, input Password, and Confirm Password in their respective fields then click “Next Step: Contact Information” button.

NOTE: If you are a Contractor, input the Email your Company will use to correspond with the Village. If your Company Email already exists in our address book, it will be recognized and displayed. Here, you can confirm your information, select “Register as this Licensee”, and move on to Steps 5 and 6. If you are not in our address book already, please refer to the FAQ "Contractor License Registration (Required to do work in the Village)".

STEP 3: Contact Information Page. Answer “No” to both Contact Information questions unless you want to be linked to an existing Contractor. If selecting to link, you will need to search for the existing Contractor’s license or issuance number. Their account will display and you can “Register as this Licensee”. That Contractor will be sent an Email notifying them of your request to be linked to their account. They will need to approve the request and activate the account for you.

NOTE: You are limited to linking to only one Contractor so if you are an Agent or Representative for multiple Contractors, the preferred method is to NOT link your Portal Account to any one Contractor rather create your own portal account and ensure you are added as a Contact to any/all permits on which you will be working as the Agent/Representative. 

Click “Previous Step: Create Account” button.

STEP 4: New Contact Information Page. Input your full name in the required field. Select “Email” as your preferred contact method as CityView has automation in place to send correspondence via Email.

If you live in the Village limits, use the “Search for Address” field. As you type, your address will eventually populate.

If your mailing address is the same as your Village Property address, simply check the “Same as Location Address” box. NOTE: you will need to input your Zip Code.

If you live outside the Village or you have a mailing address that is different than your Village address, use the “Mailing Address” section to input your address.

Input your Contact Phone Number. If you used the “Same as Location Address” checkbox, your Contact Number will have auto populated.

Duplicate the CAPTCHA in the box just below the image. There is a “Refresh” button next to the CAPTCHA if you can’t identify the sequence. The CAPTCHA will be replaced with one that is less complicated.

Click “Next Step: Complete Registration” button.

STEP 5: Registration Complete Page. This page displays the notification that an account has been successfully created and informs that a confirmation Email has been sent containing a hyperlink that must be clicked to activate the account.

STEP 6: Displayed is an example of the Email referred to in the previous step.

3. How to register for contractor license? (Required to do work in the Village)

New Contractor Account with Portal Registration

From the CityView Portal Home Page,

Click on “Apply for NEW Contractor File with the Village” link.

Input THE NAME OF YOUR BUSINESS in the Contractor Name field.

Input contractor type, i.e.: general, plumbing, electrical, etc.

Click Next Step,

Complete the Business Mailing Address and Contact Number Information Section.

NOTE: Please maintain the Preferred Contact Method as Email and the Contact Number "Type" as Primary. You may add additional numbers/types if necessary.

Next Step: Additional Contacts  NOTE: it is not necessary to add any additional contacts so the system will bring you directly to the page to upload your documents.

Under Submittals/Upload Additional Documents section, use the “Browse” button and attach each document individually. CLARIFICATION: click the Browse button, attach the State License, click the Browse button, attach the Business Tax Receipt, click the Browse button, attach the Worker’s Comp, click the Browse button, attach the Liability. You will see each document listed each time you attach. Once ALL documents are attached, click the Next Step Review and Submit button.

Ensure all information is correct then scroll down to the CAPTCHA.

Enter the CAPTCHA displayed in the box below it.

Click “Submit Application”.

NOTE: you cannot pay the Contractor Registration Fee until you create a Portal Account.

Now click the "Register" link…this process will create a Portal Account for your business.

Input the Business Email address, confirmation Email address, and a password/confirm password.

Click Next Step: Contact Information.

Your Business Account will display and all you need to do is click the “Register as this Licensee”.

Complete the CAPTCHA.
Click “OK”.

NOTE: be sure to ACTIVATE YOUR ACCOUNT! Notice the statement in the picture below… “A confirmation email has been sent to (whatever your Email address is). Please allow up to 30 minutes for the email to arrive. Please click on the hyperlink contained in the email to activate your account.”

Once you activate the account, you can pay the Contractor Registration Fee by logging into your portal account

NOTE: if you kept Portal open as you went to your Email to activate the account, you must REFRESH YOUR BROWSER so your activated account can be accessed.

From the CityView Home Page, click the “Sign In” link. Input your Email address and password, click “Log In”. Once logged in, the system may take you to the summary of your Contractor Account (depending on if you just refreshed or completely logged out).

If the system does not bring you to the fees section, click the "My Items" link.

When the page changes, click the arrow to the right of My Contractor License Applications to expand the section.

Click the “Pay Fees” button to pay the Contractor Registration Fee.
NOTE: Convenience Fees apply; $0.75 if using a check or 3.5% of the total fee if using a Credit Card. Other payment options if you prefer: you may contact our Cashier over the phone and we will accept your Credit Card payment with a Convenience Fee of 2.75% of the total fee, mail a check to the Village, or visit the Administration Office and pay with cash, credit card, or check.

NOTE: your registration will not be active until payment is tendered.
Click “Make Payment”.

You will be brought to the 3rd party vendor for payments. Please confirm the Contact and Mailing information that auto-filled for you matches what your bank has on file for your method of payment. Those fields are editable if necessary.

NOTE: do NOT use any dashes, slashes, or spaces when inputting your payment information.

Click “Submit”.

Allow the system to process then click the “Continue” button and the process will be completed.

Should you want a printed receipt of your payment, go to the summary of your account, scroll down to the Documents and Images Section. There you will find all of the documents associated with your business. Find the Receipt and click the link. The document will load as a PDF and you can print from there.

Now just Sign Out and you are complete.

You have successfully:
Registered to do work in the Village
Created and Activated your Business' Portal Account
Paid the Contractor Registration Fee

Now you are ready to take advantage of all that CityView Portal has to offer!

4. How to renew contractor license? (Required Annually)

Contractor License Renewal

Submit Updated Documents and Pay Renewal Fee.

STEP 1: Portal Home Page. Use the “Sign In” link and log into your Portal account.

STEP 2: Portal Home Page. Select the “My Items” link.

STEP 3: Contractor License Section. Expand the “My Contractor License Applications” section by clicking the arrow to the right of the title.

STEP 4: Upload Submittals. Select the “Upload Submittals” button. The License Application Submittals page appears. Use the “Browse” button to attach your documents. Please load each document individually (using the “Browse” button each time). NOTE: it would be convenient for Staff if when you scanned your documents that you named them appropriately for example, State License, Liability, Worker’s Comp, etc. Once all documents are attached, select the “Upload Documents” button.

STEP 5: Contractor License Section. Once all your documents are uploaded, you will automatically be brought back to the “My Items” page. Expand the “My Contractor License Applications” section again and now select the “Pay Fees” button.

STEP 6: Pay Fees. Convenience Fees apply; $0.75 if using a check or 3.5% of the total fee (which amounts to an additional $1.09) if using a Credit Card. Other payment options if you prefer: you may contact our Cashier over the phone and we will accept your Credit Card payment with a Convenience Fee of 2.75% of the total fee (which amounts to an additional $0.85), mail a check to the Village, or visit the Administration Office and pay with cash, credit card, or check. NOTE: your registration will not be active until payment is tendered.

Once you click the “Pay Fees” button, the “Contractor License Application Fees” page will display. Notice your Initial Registration payment will display along with your Renewal Fee. Only outstanding fees will be checked “Pay?”. Click the “Make Payment” button and you will be brought to our 3rd party payment gateway.

Be sure all fields in the Payee Information and Billing Address sections are filled in.

The Credit Card section is expanded by default. If you prefer to pay by ACH/Check, click on that section and it will collapse the Credit Card section and expand the check section.

Input your payment information and click “Submit”.

IMPORTANT NOTE: when inputting your payment information, DO NOT use any dashes, slashes, or spaces!

STEP: 7 Confirmation Page. Once your payment is submitted, you will be brought back to CityView. Click the “Continue” button and the entire summary of your Contractor License Application will populate.

NOTICE: the license status remains “Expired”. Our Staff will review and approve the uploaded documents then manually change the status to “Issued” and the expiration dates will extend to one year in the future.

If you want to print your receipt, scroll down on the Summary Page to the “Documents & Images” Section. There you will find links to all of your uploaded documents for viewing or printing purposes.

NOTE: if you attempted to request an inspection and the permit status changed to “Invalid License” due to your documents being expired, PLEASE CONTACT THE BUILDING DEPARTMENT AND ALERT THEM TO THE PERMIT NUMBER. THEY WILL UPDATE THE STATUS OF THE PERMIT TO ISSUED AND YOU CAN REQUEST INSPECTION AGAIN.

5. How to renew your planning applications? (Vacation Rental, Dog Friendly Restaurant, A-Frame Sign)

Please follow the instructions to renew your Planning Application (Vacation Rental, Dog Friendly Restaurant, A-Frame Sign)

NOTE: you must have an active Portal Account and that Account must be listed as a Contact on the License/Permit Application. If you do not have an active account, please view the FAQ “Create and activate a Portal Account”. Once you create and activate your Portal account, contact the Planning Department, and have that account listed on any/all Planning applications of which you are associated.

Gather, complete, and electronically save all documents necessary to renew your license/permit.

Access CityView Portal Home Page and click the “Sign In” link.

Input your Email Address and Password then click the LOGIN button.

You know you are logged in when you see “Welcome and your name”. Use the “My Items” link to access your application(s).

Click the arrow to the right of the “My Planning Applications” line to expand and display your Active application(s).

NOTE: you will be Renewing the same application/reference number annually. 

Use the “Upload Submittals” button to access the area where you can attach your documents. Depending on your application type, the appropriate list of documents will display.

Use the “Browse” button to access your document from your file and attach. Repeat this process for each line item. If you have a document(s) you want to submit but it is not listed, use the “Upload Additional Documents” section, and click the “Browse” button for each additional document.

You will know you have attached the document correctly when it displays under the browse button.

NOTE: if you see you attached the wrong document, use the Cancel button to remove that document then Browse again and attach the correct document.

Once you have all of your documents attached, use the “Upload Documents” button to transfer the documents to the Village. You will receive a pop up message while the upload is in progress. And another when the upload is complete.

Click “OK”. You will notice your attached documents appear highlighted in green and then you will be brought back to the “My Items” page. From there, you can access the application again and pay the associated fee. Use the “Pay Fees” button to begin the process.

Applications will not be processed until all fees are paid in full.

• You will incur a convenience fee of 3.5% of the total charges when paying fees using a credit card. There is no maximum amount when using Credit Card.
• You will incur a convenience fee of just $0.75 per transaction when paying fees using a personal or company check. There is a maximum amount of $20,000.00 for checks.

Since this is a Renewal, you will see previous payments on the fee table. Notice only the outstanding fee is checked off to be paid and is the “Total Selected”. Click the “Make Payment” button.

You will be brought to our 3rd party payment gateway. Notice the Payee Information and Billing Address fields are auto-filled for you. Please ensure that information matches the information your bank has on file for the payment type you choose. The Credit/Debit section is expanded by default. Should you choose to pay via Check, simply click on the ACH/CHECK section and it will expand for you. Now, just input your card/check information and click “Submit”.

NOTE: When inputting card/check information DO NOT use any dashes, slashes, or spaces.

Allow the system to process the payment completely. You will be brought back to the Portal and receive a confirmation message. Click the “Continue” button to fully complete the process.

Your receipt will appear at the very bottom of your Planning Application Status page under the Documents & Images Section.

You may now Sign Out of Portal.

The Planner assigned to your application will be notified of your document upload and fee payment and he/she will evaluate all are correct and complete. You will be contacted via Email should the department need anything further and/or inform you that your application is renewed.

6. How to add a contact to an existing application?

Go to the Village Website, DOCUMENT CENTER, select the appropriate form, complete, and save as a PDF to your desktop. Selections may be made from Building Permit Forms or Planning Forms (Agent Authorization, Change of Contractor, Sub Contractor Sign On, etc.).

Next, log into your portal account and upload the document. This can be done by clicking the Status and Fees link of the respective module (you will be prompted to search by the application number) OR I recommend using the “My Items” Link and expand the appropriate application type section (Permitting, Planning, or Contractor) find your application, then click the “Upload Submittals” button.

This brings you to the Guidelines Page and area to attach the document. If you are uploading an Agent Form, that line item is typically first on the list. If you are attaching a Change of Contractor or Sub Contractor Sign On, those items are not listed so we provided an “Upload Additional Documents” section at the very bottom. Use the “Browse” button to attach your document.

NOTE: if you have more than one document to be uploaded under the “additional” section, please attach them individually. To clarify, click the “Browse” button for each individual document.

Next, click the “Upload Documents” button to forward all documents to the Village.

Once the upload is complete, you will be brought back to the “My Items” page. Again, expand the appropriate section and find the application to which you want to add the Contact. This time, click on the “Reference Number” and that will open the application’s Status Page.

Once you are on the application’s Status Page, click the “Edit XXX Application Details” link.

Select the Contact Type from the drop down box.

If the Contact exists in our address book, their name will appear as you type in the “Search for a Person” auto suggest box.

NOTE: if your Contact is not in our address book, you won’t be able to perform this step. The Clerks will add the Contact for you. They will use the information from the document(s) you uploaded.

Sign Out of Portal.

7. How to link portal accounts?

Linking Portal Accounts to Licensees

CityView gives you the option to let portal Registrants link their Portal account to a Business or Contractor account. The functionality for Registered users to link their accounts is available when creating new accounts and for existing accounts. 

When a contractor or business owner registers for a Portal account, they expect that all of their previous activity (application, cases, etc.) will be available to them on Portal. This is true only if their Portal account is linked to the business account that exists in CityView. If they register using the email account they gave when applying for or renewing their license, CityView will match their Portal account to their business account automatically and ask if they want to link the accounts. If there is no email account for the business on file, or they register using a different email address, they will need their License or Issuance number to be able to link their account.

Only One Link Per Account

It is important to note that only ONE portal registration account can be linked to each business or contractor license record. If a business has multiple employees, best practice is to use Portal under one registered user account for the company, rather than individual accounts and email addresses, when submitting applications, paying fees, uploading documents, or renewing licenses. Users requesting an inspection through Portal can use their individual email account for notification when they make the request. If a second registrant links their account to a license record, the first link will be broken. 

Linking New Portal Accounts

If a user is registering for a new portal account, CityView will match the email account on the registration page with any existing Licensee records. If a match is found, the user will be presented with the list of businesses or contractors that match the email address they entered for their registration.  They can choose to link the new account to one of the businesses in the list, or create a new contact without linking the account.

8. Why can't I find my Building Permit or Planning Application?

Please go through a few checks to check why you can't find your Building Permit or Planning Application:

Are you a “Registered Portal User”

• If not, please register. We have a FAQ “Create and activate a Portal Account” for your convenience.

If yes, did you “Verify Your Portal Account”?

• Once you have completed the registration, you will be sent an Email requesting verification of the account. This step is imperative to activate the registration.

Is your Portal Account a "Contact" on the application for which you are searching?

• If your portal account is not a Contact on the application, your privileges are restricted to viewing the application summary. If you believe you should be listed on the application, please contact the “Primary Contractor”, “Property Owner”, or the Village. You may be asked to provide documentation to be added to the application.

Last check… If you are registered, have activated your account, and your portal account is a Contact on the application but are still having trouble, contact the Village to confirm your Contact Information is correct, complete, and not duplicated in our address book.

• We must resolve any duplicate entries of your Contact Information so all your permits, applications, and cases will be linked and not lost. If you have multiple entries in our address book, they must be linked to the address book entry of your Registered Portal Account.

9. Where can I find forms?

You can find All the necessary forms on our village's Website,

Click on the “Document Center” Icon at the bottom of the Home page.

A link to the DOCUMENT CENTER is also provided in the related pages list on this Frequently Asked Questions page.

All our forms are PDF Fillable which means you can complete the forms electronically.

And if you purchased a digital signature with a Trusted Certificate that we can verify, you don’t need the Notary stamp! If you do not have a verifiable digital signature, you will need to print out the completed form and sign before a Notary then scan and upload the notarized document.

10. How to electronically sign and notarize forms and documents?

The Village’s forms are fillable PDF’s which means they can be completed and signed electronically.

To complete the entire form electronically you must obtain a verifiable digital signature. *See digital signature information below. If you choose not to obtain a verifiable digital signature, you may print the completed form, sign before a Notary, have the Notary stamp applied, scan and save the form then upload through CityView Portal as a submittal.

NOTE: A verifiable digital signature is in lieu of the Notary stamp.

Completing the entire form(s) electronically:

Download the form(s) and input the necessary information in the areas provided and save. Then upload the document through CityView Portal as a submittal.

*Digital signature(s) must be verifiable. Self-signed or self-issued digital signatures do not have a Trusted Certificate (TC) and therefore cannot be verified. You can obtain a digital signature through a reputable third-party Certificate Authority (CA) who will hold your electronic signature’s Trusted Certificate (TC). When you apply your digital signature to a form, we can verify the signature(s) through the Certificate Authority.

If you are completing a form that requires two or more signatures, ensure all previous signer(s) allow for editing. Otherwise, only the final signature will be verifiable.

The Village does not endorse one CA over another. You can Google for CA selections or Adobe offers an Approved Trust List (AATL). Click HERE for Adobe’s CA list.

11. How to submit a building permit application?

NOTE: An active Portal Account is needed to apply for a permit. Please refer to our FAQ “Create and activate a Portal Account” to learn how to create your account.

STEP 1: Portal Home Page. Log In to your Portal Account using the “Sign In” link.

STEP 2: Under the Building Department section, select “Apply for a Building Permit”

STEP 3: Permit Application – Description and Type Page. Using the drop-down lists, choose your application type and nature of work (work class). Then describe your scope of work in the box provided. Select your Construction Type. If you know the Square Footage of your area of work, input that information. Total valuation of the job is required next. Click “Next Step: Work Items” button.

NOTE: if you get interrupted or need to gather more documents while in the process of submitting your application, you can use the “SAVE THIS APPLICATION FOR LATER” button found on each tab of the application process. Check out the FAQ, “How do I save my application for later?” to learn more about saving applications.

STEP 4: Permit Application – Location of Work Being Done. If the location of your work (job site) is the same as the address that you registered your portal account with, you can check the box “Use my location” and your address will populate in “The location you have selected” field.

Otherwise, “Search for Address” by typing the street address or parcel number in the auto-suggest box. Once the location populates, you can select it and it will populate in “The location you have selected” box.

Lastly, if “Search for Address” does not populate the desired location, use the “Can’t find address?” link and complete the fields in the pop-up box. Click "Use this Location" and you will be brought back to the previous page. Once the location of the project is added, click “Next Step: Contacts” button.

STEP 5: Permit Application – Contacts Page. The Property Owner(s) of the job site will auto-populate and you will automatically be assigned as the “Applicant”.

Please add any Agents or Contractors by using “Add Business or Contact from Address Book” link. Our Address Book will appear, and you can select the Contact Type (i.e.: Primary Contractor, Electrical Contractor, Agent, etc.) then “Search for a Person or Licensee” in the auto-suggest box. Click “Add this Contact” button. Repeat this process for each contact.

Once you have added all your contacts, click “Next Step: Upload Files”

STEP 6: Permit Application – Upload Documents Page. Read and abide by the Guidelines for Electronically Submitting Documents. Just below these guidelines is a list of all required documents for your application type. Attach each document by clicking the “Browse…” button for each line item. If you have a document that is not listed and want to include it (i.e.: sub-contractor sign-on), use the “Upload Additional Documents” section and provide a description of the document in the box provided. If you have more than one additional document, please upload them individually. This section allows for multiple submissions, just use the “Browse…” button for each entry. Once all your documents are attached, click the “Next Step: Review & Submit” button. You will be notified via pop-ups that your documents are being uploaded and that the upload is complete. Click “OK”.

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STEP 7: Permit Application – Review & Submit Page. The next screen displays a summary of your information to review. You must scroll to the bottom of the page and input your name in the “Agreement Signature” section, duplicate the characters in the Captcha just below the image, then click the “Submit Application” button.

STEP 8: Permit Application – Submitted Page. Once you submit the application, the next page is application summary. The Permit Number will appear in red font near the top of the page along with the deposit fee total and a “Pay Fees Online” button.

STEP 9: If you elect to use our online payment option, click the “Pay Fees Online” button.

NOTE: Convenience Fees apply; $0.75 if using a check or 3.5% of the total fee if using a Credit Card. Other payment options if you prefer: you may contact our Cashier over the phone and we will accept your Credit Card payment with a Convenience Fee of 2.75% of the total fee, mail a check to the Village, or visit the Administration Office and pay with cash, credit card, or check.

NOTE: Your application will not be reviewed until payment is tendered.

Once the “Pay Fees Online” button is clicked, the next screen displays the fee type and amount owing. Click “Make Payment” button and you will be brought to our 3rd party payment gateway.

STEP 10: Payment Gateway Page (if electing to pay online). Be sure all fields in the Payee Information and Billing Address sections are filled in.

The Credit Card section is expanded by default. If you prefer to pay by ACH/Check, click on that section and it will collapse the Credit Card section and expand the check section.

Input your payment information and click “Submit”.

IMPORTANT NOTE: when inputting your payment information, DO NOT use any dashes, slashes, or spaces!

Once your payment is submitted, you will be brought back to CityView. Click the “Continue” button and the entire summary of your Permit Application will populate.

If you want to print your receipt, scroll down on the Summary Page to the “Documents & Images” Section. There you will find links to all of your uploaded documents for viewing or printing purposes.

STEP 11: Sign Out. Use the “Sign Out” link to close out your CityView session.

12. How to submit a planning application?

NOTE: An active Portal Account is needed to apply for a planning application. Please refer to our FAQ “Create and activate a Portal Account” to learn how to create your account.

STEP 1: Once you have an active Portal Account, from the CityView Portal Home Page, click the “Sign In” link then input your Email and Password. Click Log In.

STEP 2: Under the Planning Department, select “Apply for a Planning Permit”.

STEP 3: Use the drop down arrow to choose your project type. Give your project a Descriptive Name. For example, this could be the last name of the Property Owner(s) or maybe the Street Name of the Property. Next, the Comments field is required by the system. If you have no comment, simply input the word NONE. If your application type has a secondary type, there will be another box with the name of the primary application type and another drop down for selecting the secondary. Then click the “Next Step: Planning Types” button.

STEP 4: Input the location of the project. If the project is located at the same location on file in your portal account, simply check the box “Use my location”. If the project is located elsewhere in Islamorada, use the “Search for address” autosuggest box. As you begin typing the address, the system will make suggestions as you type. Once you see the address just click on it. “The location you have selected” field will auto complete from your search. Should your application involve two or more properties, use the “Add another location” button and repeat the search/select process. Select “Next Step: Contacts”.

STEP 5: On the Contacts Page, notice the Property Owner/Owner of Record and the Applicant Contact Types are present. This step gives the opportunity to add other contacts if/when needed. For example, an Agent or Property Manager. To add a contact, click on “Add Business or Contact from Address Book” button. Select the Contact Type and begin typing their name in the autosuggest box. If they are in our Address Book, their name will populate for you to select. If they are not in our records, you will need to notify Staff. This notification can be added during the document upload process. When you upload the Agent Authorization Form, there is an area available to input a comment/note. It is there that you may point out the individual(s) were not found in the Address Book and will need to be added. Once you have all the necessary contacts listed, click “Next Step: Upload Files”.

STEP 6: Upload your required submittals. On each item, use the “Browse” button to attach your document. Once attached, you will notice your PDF under the Browse button and an area displays should you need to provide information pertaining to the document.

NOTE: Should you need to provide other documentation that is not on the required list, you may do so using the “Additional Documents” section.

STEP 7: Once you have all documents attached, click the “Next Step: Review & Submit” button. You will receive notification that your uploads are in progress and when the process is complete.

STEP 8: The “Review and Submit” page provides an overview of the application. Type your name in the field provided under the agreement then duplicate the CAPTCHA in the field provided below it. Next, click the “Submit Application” button.

Once submitted, the next page not only gives a summary of the application but also gives the opportunity to pay the fees associated with the application.

STEP 9: Should you choose to pay your fee(s) through portal, click the “Pay Fees Online” button. The next page displays all fees available to pay. Click “Make Payment”.

NOTE: Convenience Fees apply; flat fee of $0.75 if using a check or 3.5% of the total fee if using a Credit Card. Other payment options if you prefer: you may contact our Cashier over the phone and we will accept your Credit Card payment with a Convenience Fee of 2.75% of the total fee, mail a check to the Village, or visit the Administration Office and pay with cash, credit card, or check.

NOTE: Your application will not be reviewed until payment is tendered.

STEP 10: You will be brought to our 3rd party payment gateway. Notice the Payee Information and Billing Address fields are auto filled for you. We recommend you review the information for correctness. This information must match what is on file at your bank for the payment type you select.

The Credit Card section is expanded by default. If you prefer to pay by ACH/Check, click on that section and it will collapse the Credit Card section and expand the check section. Input your payment information and click “Submit”

IMPORTANT NOTE: when inputting your payment information, DO NOT use any dashes, slashes, or spaces!

STEP 11: Once your payment is submitted, you will be brought back to CityView. Click the “Continue” button and the entire summary of your Planning Application will populate.

STEP 12: If you want to print your receipt, scroll down on the Summary Page to the “Documents & Images” Section. There you will find links to all of your uploaded documents for viewing or printing purposes.

STEP 13: Use the “Sign Out” link to close out your CityView session.

13. How to file a code enforcement complaint?

You must have an active portal account to file a complaint. If you do not have an account, please create one. If you need assistance, the FAQ “Create and Activate a Portal Account” is available through this link Portal FAQ.

Once you have created and activated your portal account, CityView Portal and click the Sign In link then input your login credentials.

Select the link “Submit a New Complaint”.

Click on the arrow to expose the list of Complaint Types and make your selection.

Next, input the details and location of your complaint. Click “Next Step: Location”.

Using “Search for address”, input the address of the violation. The next field, “The location you have selected” will appear in the second box. Click “Next Step: Complainant”.

Anonymous complaints can not be submitted through portal. The Code Officer will need to contact you in the event they need more information or to follow up with their findings. Your contact information will automatically display. Click “Next Step: Uploads”.

This area may be used to upload any photo/video you would like to present. Please ensure the file name is descriptive. Click the “Browse” button to attach your file(s). If you have multiple items, attach them separately and provide a description of the item(s) in the box provided. Once all of your items are attached, click “Next Step: Review & Submit”.

Here you can review your complaint. You will need to complete the CAPTCHA before submitting. Input the characters you see in the box below the CAPTCHA. Click “Submit Complaint”.

A confirmation page will display. The Case Number is at the top of the page displayed in red font.

You now have access to the Case Summary and its progression as well as any documents. Simply log into your  Portal account, select the “Status and Fees" link under the Code Enforcement section, and input the Case Number provided.

14. How to apply for a political signage permit?

If you do not already have a Portal Account, please Create/Activate one. Refer to the FAQ, “Create and Activate a Portal Account”  Portal FAQs

It is recommended that you gather the completed required submittal documents prior to submitting your application online. The application may be found on the Village Website under Departments/Building Services/Building Forms/Building Permit Application. 

NOTE: since it is required to live in the Village to run for Village Council, you may retrieve your Property Record Card from the Monroe County Property Appraiser website.

Use the “Sign In” link to access your Portal Account. Input your Email Address and Password, click Log In

Under Building Department, select “Apply for a Building Permit”.

Choose the application type, “Political Signage”, from the drop down box.

The nature of the work being done will auto-populate, “Political Signs”.

Insert “Political Candidate – Your Name” in the description of work field.

Choose the construction type, “Government”, from the drop down box.

The area of work (sqft) is not applicable so leave that field blank.

Input $62.00 in the total valuation field.

Click Next Step: Work Items.

In the “Search for address” field, input 1 Village Way. The system will find the address and suggest the Islamorada address. Select the Islamorada Address. The “location you have selected” will autofill.

Click Next Step: Contacts.

Your Contact information will auto-populate on the Contacts page so just click Next Step: Upload Files.

Click the “Browse” button on the Permit Application line item. Find where you saved your completed Permit Application, double click it, and the document will attach to the submittal. Repeat this process for the Property Record Card.

Click Next Step; Review & Submit

Review and Submit your application by typing your name into the Agreement Signature box, type what is displayed in the CAPTCHA in the box just below it, click “Submit Application”.

A confirmation page will appear. You may pay the application fee at this time. Click the “Pay Fees Online” button.

Review the payment information and click the “Make Payment” button.

You will be brought to our 3rd party payment vendor page.

The system will auto-fill your Payee Information and Billing Address. Please confirm all information presented matches what your bank has on file for your payment method. NOTE: these fields are editable if changes are needed.

The Credit/Debit payment method is expanded by default. Should you prefer to pay using a Check, simply expand the ACH/Check section. NOTE: the convenience fee for using a credit card is 3.5% of the total fee ($2.17) while the convenience fee for using a check is a flat fee of $0.75.

CAUTION: when inputting any/all payment information, do NOT use any spaces, slashes, or dashes!

Click Submit.

The confirmation page has a “Print this Receipt” button. Clicking this button does NOT display the entire receipt. It is best to use the Continue button and view the document under the Documents and Images section found at the very bottom of the Permit Application Status page.

A Printable receipt is found under the Documents & Images section.

Your application is now complete and will be processed by the Village Clerk.

Go ahead and Sign Out of the portal.

NOTE: Once your application is processed, a Permit Card will appear under the Document and Images section of your application summary page. Just log into your Portal Account, click the "My Items" link, expand the "My Permit Applications" section.

IMPORTANT: change the filter from “Show Active” to “Show Inactive” (as the application is now Closed)

Now click on the Reference Number of the application, scroll to the very bottom, and find the document under the Documents and Images section. Clicking the document will create a PDF which will appear at the bottom left corner of your screen. Once downloaded, you may open it to view and/or print the document.

15. How to save your application to complete at a later time?

Applications created through Portal can now be saved while in process and submitted later.

The “Save Application for Later” button will appear at every step of the Permit and Planning application process. Clicking this button will prompt the user with a confirmation message (displayed below) before saving the application for later. Once the user confirms that they want to save the application, all information about the application will be saved and any documents will be transferred to the Portal Document Repository.  Applications that are saved, but not submitted will get a temporary reference number (e.g. TMPPR201700001) until the application is submitted.

Applicants can resume any saved applications from their My Items page on Portal.

When the registered Portal user selects the "Resume this Application" button, the user will be able to continue adding information from where they left off. Applicants can decide to save the application again or submit it.

Applicants also have the option to discard any saved applications from their My Items page, using the "Discard Application" button. Clicking this button will prompt the user with a confirmation message. Once the user confirms they want to discard the application, the record is Canceled, and all saved documents will be deleted from the Portal Repository.

In addition, saved applications will automatically expire after 30 days. The applicant will be sent a message 5 days before their application will expire, reminding them that their application will expire, and they will lose their saved data.

16. How to pay fees on an existing application?

STEP 1: Home Page. Log into your Portal Account using the “Sign In” link.

STEP 2: Click the “My Items” link then expand the desired section by clicking on the arrow to the left of the title.

STEP 3: Click the “Pay Fees” shortcut button on the appropriate application for which you need to pay.

STEP 4: The list of Application Fees will populate and display both paid and outstanding fees. The “Total Amount Owing” is due. Click the “Make Payment “ button. You will be brought to our 3rd party payment gateway.

REMINDER: Convenience Fees apply; $0.75 if using a check or 3.5% of the total fee if using a Credit Card. Other payment options if you prefer: you may contact our Cashier over the phone and we will accept your Credit Card payment with a Convenience Fee of 2.75% of the total fee, mail a check to the Village, or visit the Administration Office and pay with cash, credit card, or check.

STEP 5: Ensure the Payee Information and Billing Address sections match what your bank has on file for your method of payment. These fields are editable if necessary. The Credit Card section is expanded by default. If you prefer to pay by ACH/Check, click on that section and it will collapse the Credit Card section and expand the check section.

Input your payment information. IMPORTANT NOTE: DO NOT use any dashes, slashes, or spaces when inputting your payment information!

Click “Submit”.

STEP 6: Once your payment is submitted, you will be brought back to CityView. Click the “Continue” button and the entire summary of your application will populate.

STEP 7: If you want to print your receipt, scroll down on the Summary Page to the “Documents & Images” Section. There you will find links to all of your uploaded documents for viewing or printing purposes.

STEP 8: Sign Out. Use the “Sign Out” link to close out your CityView session.

17. How do I obtain my Permit Card?

• If you submitted your permit application electronically through CityView Portal and it has been Approved by the Building Department, they will issue the permit after your fee payment is processed. It may take up to 2 business days after payment for permit issuance. Once your Application Status is "Issued", your Permit Card and Approved Plans are accessible on Portal from the Documents Section of your permit summary.
• If you submitted a hard copy of your permit application to the Building Department, you must return to the Administration Building to have your permit issued and pick up the Permit Card and Approved Plans.

18. How to request annual fire inspection? (Commercial Buildings)

Log into your portal account.

Click the “Status and Fees” link under the Code Enforcement Section.

Input the case # in the search field to access the Case Summary. NOTE: the case # is included in the Email notification sent 30 days prior to the inspection due date.

On the Summary page, to the right side of the Summary Section, select the “Send Email Request” link.

Input the inspection type, date, contact phone #, and street address.

Click “Submit Request” and an Email will be sent to the Fire Inspector. Here the inspector can identify what you requested, inspection type, date, contact phone number, and street address.

The inspector will schedule and perform the inspection.

You can Sign Out of your portal session.

19. How to request a fire & life safety inspection? (Vacation Rentals)

Access CityView Portal Home Page and click the “Sign In” link.

Input your Email Address and Password then click the LOGIN button.

You will know you are logged in when you see “Welcome and your name”. Use the “My Items” link to access your applications

Click the arrow to the right of the “My Planning Applications” line to expand and display your active applications. Click the “Request Inspection” button.

There will be only one inspection type from which to choose. Click the box to the left of the inspection name and a checkmark will appear. Click “Next Step: Date and Time” button.

Click on the image of a calendar to select a date. REMEMBER: these inspections are only performed on Tuesdays and Thursdays.

Please use the “Notes” section to provide a contact name and phone number for the inspector to set up a time to meet. You may use this same section if you need to leave additional information for the inspector, for example, a gate code or request to be called prior to his arrival. This area is only visible to the inspector so rest assured your information is private.

Next, complete the CAPTCHA. Input the characters in the box just below the CAPTCHA. Should the CAPTCHA be too difficult, there is a “Refresh” button to the right. Use that button to reveal an easier CAPTCHA.

Click the “Next Step: Complete” button.

A confirmation page displays the details of your request. Use the Portal Home link to return to the home page.

Sign Out of Portal.

20. How to request a building inspection?

There are several ways to request an inspection. Also, an explanation of the Inspection Section on the Permit Summary Page appears at the end of this FAQ.

OPTION 1

STEP 1: “Sign In” to your portal account and select the “My Items” link.

STEP 2: Expand the “My Permit Applications” section. All applications in which you are a “Contact” will display. Find the permit (Reference Number) you need to request the inspection(s) and use the shortcut button “Request Inspection” for that permit.

STEP 3: Select Inspection(s). All available inspections will populate on this page and you can select any inspection(s) you would like to request all at once by checking the box to the left of the inspection type(s) then click the “Next Step: Date and Time ” button.

CAUTION: If you are selecting an inspection type “OTHER”, please select this option singularly (not as part of several inspection types) as you will need to indicate what needs inspecting in the “Notes” box on the upcoming page and that note will be linked to all inspection types you have checked off. You will be able to easily return to the inspection list to select more inspections if necessary.

STEP 4: Select a Date. Requests made by 7:00 am can be selected for the same day. Any requests made after 7:00 will need to be scheduled for the following day. Either use the drop-down calendar or simply type in the inspection request date.

The “Notes” box is available for communication to the Inspector. Reminder: that note will appear on every inspection type you have selected so if the note is not pertinent to each inspection type, select those needing notation singularly.

Duplicate the CAPTCHA in the box just below the image then select the “Next Step: Complete” button.

STEP 5: If you find you forgot to select an inspection for that same permit, use the “Request Another Inspection” link found at the bottom of the “Request an Inspection – Complete” page and repeat the process.

STEP 6: Once you have requested all necessary inspections for that permit,  use the “Sign Out” link to log out of your portal session.

OPTION 2:

STEP 1: “Sign In” to your portal account.

STEP 2: On the Home Page under Building Department, select “Request an Inspection”.

STEP 3: Input the permit number for which you need an inspection.

STEP 4: Follow the same instructions starting from STEP 3 in OPTION 1, “Select Inspection(s)”.

OPTION 3:

STEP 1: “Sign In” to your portal account.

STEP 2: On the Home Page under Building Department, select “Status and Fees”.

STEP 3: Input the permit number for which you need an inspection.

STEP 4: Summary Page. Scroll down to the Inspections Section. In the “Requested” column, select the link “Request?”

STEP 5: Follow the same instructions starting from STEP 4 in OPTION 1, “Select a Date”.

EXPLANATION OF THE INSPECTIONS TABLE:

COLUMN 1: INSPECTION displays the inspection type

COLUMN 2: OUTCOME displays the outcome of the completed inspection. If the inspection does not Pass, the reason will be displayed under the outcome result.

COLUMN 3: REQUESTED contains the link to Request an Inspection, “Request?”. Once you request a date for your inspection, the "Request?" will be replaced with the date you selected.

COLUMN 4: SCHEDULED once the Inspector confirms the inspection request, the assigned Inspector’s name, phone number, and Email link will appear. The confirmed date of the inspection populates in the scheduled field.

COLUMN 5: DATE INSPECTED column contains a “Cancel” link. This link may be used if you need to cancel the requested inspection but must be done PRIOR to the Inspector confirming the inspection request. Once the inspection request is confirmed, the “Cancel” link disappears. Upon completion of the inspection, the date completed will populate.

NOTE: the “My Upcoming Inspections” section on the “My Items” page will NOT display your inspection request until confirmed and an inspector is assigned.  Once confirmed/assigned, you may use this section to view your inspection request, which inspector is assigned, their phone number, and Email address. Also, if you click on the inspector’s name, a complete list of their assigned inspections for today, the last 30 days, and (if assigned in advance) upcoming will appear. This may help approximate their arrival to your job site.

21. How to cancel an inspection request?

Only those inspection requests that have not been confirmed by the Building or Planning Department are able to be canceled!

STEP 1: “Sign In” to your Portal Account.

STEP 2: On the Home Page under Building or Planning Department, depending on your application inspection type, select the link “Status and Fees”.

STEP 3: Search for your application.

STEP 4: Application Status Page. Scroll down to the Inspections Section. A “Cancel” link will appear in the last column of the table on any inspection requests that have not been confirmed/assigned.

STEP 5: Once the “Cancel” link is selected, a “Confirm Cancel Inspection” page populates. Review  the information and ensure  you  selected the  correct inspection to be cancelled. If so, select “Yes, Cancel this Inspection” button.

NOTE: If you find you cancelled the wrong inspection, just click the “No, Don't Cancel this Inspection” button and CityView will return you to the “Application Status” page for you to select the correct inspection.

STEP 6: Inspection Cancellation Status Page. The inspection request cancellation is now complete. There are links provided if you need to conduct further business.

STEP 7: “Sign Out” of your portal session.

22. How to submit corrections or additional documents?

NOTE: if your application is in the status “In Plan Check” you will not have the option to upload documents!

There are multiple ways to be routed to the “Submittals” page once you are signed into your portal account:

OPTION 1: From the Home Page, select the “Upload Submittals” link. On the next page, begin typing your application number in the auto suggest search box. Once your application number populates, select “GO” and you will be routed directly to the Submittals page. The example below displays building permitting but the process is the same for planning applications.

OPTION 2: From the Home Page, use the “My Items” link, expand “My Permit Applications” or "My Planning Applications" section, select the shortcut button “Upload Submittals”. You will be routed directly to the Submittals page.

OPTION 3: From the Application Summary Page, use the “Click Here” or  “Submittals” link(s).

Once you get to the Submittals Page, the following steps are the same:

STEP 1: “Permit Application Submittals” Page (same as when you initially applied for your permit).

If you are RESUBMITTING the same document type, as would be the case for a requested “correction”, use the “New Version” button on that line item and upload your ENTIRE document including the revision/correction. NOTE: if your original document includes multiple submittal items, for example your Engineer Drawing includes Site Plan and Stormwater Calculations, upload the entire document with corrections only to the New Version of the Engineer Drawing. Do NOT separate or duplicate and upload to the other items. There is no need to upload to Site Plan and Stormwater Calculations lines.

If you are adding a document that is on the list, but this is the first time you are uploading it, use the “Browse” button on the respective line item.

If you are submitting a document and it is not on the list provided, use the “Upload Additional Documents” area at the very bottom of the page and provide a short description of the document.

STEP 2: “Upload Documents”. Once you have attached your documents in their respective areas, select the “Upload Documents” button. You will be notified as your documents are being uploaded and then when successfully completed.

STEP 3: You will be returned to the “Permit or Planning Application Status” page where you can review your information.

STEP 4: “Sign Out” of your portal session.

23. How to upload documents?

    How do I upload documents to an existing application/account?

From Portal Home, use the Sign In link and Login to your Portal Account

Use the "My Items" link to access your applications/account

elect the appropriate section. If you need to load documents to your Code Enforcement Case, expand the My Code Enforcement Complaints. If you need to load documents to your Contractor Account, expand the My Contractor License Applications. If you need to load documents to a Building Permit, expand the My Permit Applications. If you need to load documents to a Planning Application, expand the My Planning Applications.
Once expanded, you will see a table summarizing your application/account:

Use the "Upload Submittals" button on the appropriate application to access the sheet to perform this activity. “Guidelines for Electronically Submitting Documents” are available to ensure your document qualifies for uploading. NOTE: Please do not restrict your document properties and allow for mark up.

If this is a new document (never uploaded to your application), click the “Browse…” button of the appropriate line item and select your corresponding document. Once uploaded, you will see the name of your document under the “Browse…” button. Notice to the right of the document label there is a Cancel link. This may be used if you uploaded the incorrect document, you may detach or cancel it via this link. Then just click the Browse button again and attach the correct document.

NOTE: Please ensure you upload each document to the respective line item.
NOTE: Instructions for previously uploaded documents that need corrections appear later in this instruction sheet

If you have a document that is not listed and you want to include it in your submission, scroll to the bottom of the page and find “Upload Additional Documents” section. Use the “Browse” button to attach your document and provide a description of your attachment in the box provided.

If you are uploading a document that has been previously loaded and it has been requested to correct that document, use the "New Version" button

Once all documents are attached, click the "Upload Documents" button
You will be notified that your uploads are in progress and when uploads are complete.

You are automatically routed to the “Review & Submit” page where you can review your information and continue on with your submission.

24. How to add a contact to an electronically submitted application?

*This electronic ability is only active to those who are the contact type “Applicant” on the application(s)*

Go to the Village Website Document Center and find the appropriate form. If adding an Agent, use the “Agent Authorization Letter”. If adding a Contractor, use the “Sub-Contractor Sign On Letter”. If you are changing the Architect/Engineer or Contractor, use the “Change of Architect/Engineer”  or “Change of Contractor” form.

NOTE: You are only able to upload documents when your application status is anything other than “In Plan Check”. So ensure your Application Status is NOT In Plan Check before going ahead with adding a new contact. Also, we request you do not submit New Contacts when the application status is “Incomplete” or “Returned for Corrections” unless you are specifically requested to do so as part of completing or correcting the application.

Sign In to your Portal Account. Select the “My Items” Link and expand the appropriate section to access your application. Click the “Reference Number” to open the Application Status page.

Use the link to the right of the Summary Section “Edit Permit Application Details” to access the next page.

The “Edit Permit Application” page displays your current “Related Contacts”. Just below that grid, find the “Add A Contact” section. Use the drop down box to select the Contact Type.

The use the auto-suggest box to search for the person or business you want to add.  Click the button “Add This Contact”. Now all you need to do is upload the corresponding document.

Click the “Return to Status Page” link (conveniently located at both the bottom and top of the page), scroll to the bottom of the Status page and use the “Submittals” link to upload the Contact Add On document. Use the section “Upload Additional Documents” to attach the document, provide a short description (i.e.: add a contractor, add an agent, etc.), and upload the document. Staff will be notified electronically and will contact you if necessary.

25. How to submit a revision to a building permit application?

Go to CityView Portal and Sign In.

OPTION 1.

Use the shortcut My Items.

Expand the “My Permit Applications” section. Here you can access all applications (active, inactive, in-process)

Click the “ADD A REVISION” button (displayed only when your permit application status is “Issued”)

Select the appropriate Revision Number NOTE: The list is alphabetical so be sure to select the correct one!

Select the “Next Step: Work Items” button.

The next page displayed is “Permit Application – Contacts” if you are not adding any Contacts to your application, you can select the “Next Step: Upload Files” button. If you are adding a contact, ensure you have proper supporting documentation to upload along with required submittals and use the link “Add Business Or Contact From Address Book” When complete adding contacts, select the “Next Step: Upload Files” button.

The Upload Documents page should look familiar as it is the same as when you initially submitted documents. As a matter of fact, you can see the list of your previous submittals.

Use the “Browse” button to upload your documents.

NOTE: Please include the Scope of Work related to the Revision in the box provided.

Select “Next Step: Review & Submit” button. You will see a message box stating your uploads are in progress then a confirmation “Uploads Complete”. Select OK.

Next, you can review your information, complete the CAPTCHA, and Submit Application.

Lastly, you can pay the fee by selecting the “Pay Fees Online” button and be brought to the Payment Gateway.

A few reminders:

• Your submission will not be processed until the fee is paid.
• There is a convenience fee of $0.75 per transaction using E-check or 3.5% of the total fee amount using a credit card.
• Remember to wait until the Payment Gateway returns you to CityView Portal to complete the transaction in its entirety. Use the "Continue" button for completion.

OPTION 2

Go to CityView Portal and Sign In.

From the Home Page, Building Department Section, select Status and Fees.

Input your Permit Number or Property Address. If you use the Property Address, you will need to find the appropriate Permit to select. While inputting the permit number, will bring you directly to the Permit Application Status page. If you scroll down to the “Permits” section, there you will see a link to Add a Revision.

Selecting that link brings you to the “Permit Application – Select Permit Types” page where you can select the appropriate Revision Number. NOTE: The list is alphabetical so be sure to select the correct one!

From there, the directions are the same as above. Refer to the section displaying the “Permit Application – Select Permit Types” example and follow from there.

26. How to request a permit extension?

NOTE: This must be done PRIOR TO the expiration date. Once the permit expires, you must submit a Permit Renewal.

Go to the Village Website - Document Center

Locate, complete, and save the appropriate Permit Extension Application (6-month, 90-day, Executive Order).

Go to CityView Portal and Sign In.

Go to “My Items”.

Expand the “My Permit Applications” section.

Find the Permit for which you want to request an extension.

Select the “Add a Permit” shortcut button.

Select "Permit Extension” and the "Next Step: Work Items" button.

Because you are only submitting an extension request and not adding any new contacts, you can skip the Permit Application - Contacts page using the "Next Step: Upload Files" button.

Just below the Guidelines, you will see "Current Submittal" and "Submittal#Extension (DATE). Use the Browse button to attach your Extension Request Form.

Select the "Upload Documents" button. You will be notified via pop-up messages that the document is uploading and again when the upload is complete. The document title will turn green when complete.

A confirmation/review page will display and you can Sign Out of the Portal.

Our Staff will be notified of your submission and will contact you with the result of your request.

27. How to renew an expired permit?

Go to CityView Portal and Sign In.

Use the shortcut link "My Items".

Expand the “My Permit Applications” section. Here you can access all applications (active, inactive, in-process).

Click the “ADD A PERMIT” button.

Select “Permit Renewal” then tap “Next Step: Work Items”.

The next page displayed is “Permit Application – Contacts” If you are not adding any Contacts to your application, you can select the “Next Step: Upload Files” button. If you are adding a contact, ensure you have proper supporting documentation to upload along with the required submittals and use the link “Add Business Or Contact From Address Book”. When complete adding contacts, select the “Next Step: Upload Files” button.

The Upload Documents page should look familiar as it is the same as when you initially submitted documents. As a matter of fact, you can see the list of your previous submittals.

Use the “Browse” button to upload your required documents.

Select the “Next Step: Review & Submit” button. You will see a message box stating your uploads are in progress then a confirmation “Uploads Complete”. Select OK.

Next, you can review your information, complete the CAPTCHA, and "Submit Application".

The last page is a confirmation that your Permit Application has been submitted. The Building Department will be notified of your submission and will contact you once the application has been reviewed. There may be fees associated with the Permit Renewal and they will be added during the review process. Fees, if any, may be paid through CityView Portal using either a Credit Card or Check. Please refer to the FAQ “How do I pay fees on an existing application?”.

28. How do I use a mobile device to submit via portal?

USING A MOBILE DEVICE FOR PORTAL SUBMISSIONS/RESUBMITTALS/CORRECTIONS

Load a document repository app on your phone/iPad, One Drive or Dropbox are two options. iPhone and Dropbox will be used for this instruction sheet.

Place your completed application documents in that repository. A list of necessary documents for application types can be found on the Village Website Document Center. Remember to keep your files separate so you can upload to specific line items i.e.: Application, Property Record Card, Signed/Sealed Plans, etc.

Access the CityView Portal, https://cvportal.us/cityviewportal/, at the top/right corner you will see three horizontal lines, click on that dropdown, and select “Sign In”. If you do not have a portal account, you will need to create one. There is an FAQ (click this link to access instruction list) to assist you with that. Once you have created and activated your portal account, click the Sign In link, input your Username and Password, and Log In.

SIGN IN:

LOG IN:

 

Now, select the appropriate department (we will use Building Department for a Building Permit application in the following instructions)

        DEPARTMENT:

Select “Apply for a Building Permit”. Then, input the appropriate information in the fields displayed and click “Next”.

                   

Input the Location of the Work Being Done. If the location you registered your portal account with is the same as the job site, check the “Use my location” box. If the job site is elsewhere, use the “Search for an address”. This auto-suggest box will search for the address as you type. Once the appropriate address is found, click on it and it will display in the location selected box. Click “Next”.

The property Owner and Applicant (whomever is logged in and submitting the application) will auto-populate. Should you need to add Contractors, Agents, etc. you can use the “Search the address book” button and select your Contact Type and “Search” for the Person/Contractor. Once you find the person, click “Add this Contact”. Repeat this process to add additional contacts. REMEMBER: if adding Sub Contractors or Agents, you will need to upload the appropriate Sign-On Letter under the “Upload Additional Documents” section in the next step. Click “Next”.

 

           LOCATION:                                                                                          CONTACTS:

                   

 

 

 

 

Click the “Upload” button on the appropriate line item then, Click “Select a file”

        UPLOAD:                                                                                    SELECT A FILE:

               

 

Select “Choose File”

                                                                     CHOOSE FILE:

Use the “Browse” link on the top/left of your iPhone/iPad to go to your document repository. NOTE: One Drive is used for this instruction sheet. Then choose “Files” then select the appropriate document.

OneDrive:                                                                                  FILES:

                     

 

Select the file from your list and your attachment will display. You may add a comment if you would like. Click “Upload”. You will receive a notification that all documents were uploaded successfully. “X” out of that notification and repeat the process until you have attached all necessary documents.  

   UPLOAD DOCUMENT:                                                            SUCCESSFUL UPLOAD:

                    

 

You will see your attached file on each line item. Click “Next”

UPLOADED DOCUMENT DISPLAYS:

Congratulations! You have just submitted an application and paid your fees via portal. The Village will be notified of your submission and will begin the review process. They will communicate with you via Email.

Review your information and scroll down to the “Agreement Signature”. Read the agreement and input your full name in the signature box. Complete the CAPTCHA by inputting the letters/numbers displayed in the available box. Click “Submit”

AGREEMENT/CAPTCHA/SUBMIT:                     SUBMITTED/PAY FEES:

                                    

Now you can pay the Deposit Fee. Click “Pay Fees”

NOTE: There is a convenience fee of 3.5% of the total amount owed when using a credit card OR just a flat fee of $0.75 when using a check, no matter the fee amount. The credit card option is expanded by default. If you want to pay by check, click on the ACH/Check section to expand.

Click “Make Payment”. IMPORTANT INFORMATION: 

• Ensure your Payee Information and Billing Address match what your bank has on file for your method of payment!
• Do NOT use any dashes, slashes, or spaces when inputting payment information
• Do not exit out of the payment vendor site, you will automatically be brought back to the Permit Application Status page once processed

 

Once you have confirmed your contact/mailing information, and entered your payment information correctly, click “Submit” and you will be notified the payment is complete. Click “Continue”

 

   MAKE PAYMENT:                                                            PAYMENT COMPLETE/CONTINUE:

                   

Sign out of your portal session by clicking the drop-down box at the top/right corner of your screen and select “Sign Out”

SIGN OUT:                                                           

 

INCOMPLETE OR CORRECTION NOTICE

If you receive a notification that your application is Incomplete or your plans/engineer drawings need Corrections, below are instructions on how to upload those corrected submittals.

 

Sign into your portal account then select “My Items” from the drop-down box. Then select the permit requiring resubmittals.

 

 

               

 

Select “Submittals” then click on the BLUE BAR “Submittals”

 

                                     

Since you are uploading a corrected version of a document you previously uploaded, use the “Replace” button on the line item you need to resubmit then follow the same directions you did when submitting your initial application (select file, choose file, browse, files, upload)

NOTE: If you failed to upload a document initially and it is required, use the “New Document” button.

 

 

Continue on as you did your initial submission then sign out. The clerk(s) will receive notification of your resubmittal and will process accordingly.

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Code Compliance Frequently Asked Questions

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1. What hours of the day are my neighbors allowed to create construction noise or run their loud lawn equipment?

Lawful construction activity on private property is allowed between the hours of 7:30 am and sundown.

Lawn mowing and operation of gasoline and electric-powered machinery are allowed between the hours of 7 am and sundown.

Check the Village Code on Ch. 18, Sec 67. (8) and (9).

2. My neighbor rents his home for short-term vacation rentals; is this allowed?

Vacation Rentals may occur in the Village only at licensed properties. To find out if your neighbor’s home is a licensed Vacation Rental, contact the Village’s Planning Department at 305-664-6426.

Check the Village Code on Ch. 30, Sec. 1291-1299.

3. When can I leave my trash and recycling containers at the curb?

Regular trash, recycling, and yard waste containers may be placed at the curbside no earlier than one (1) day preceding scheduled collection days and shall be removed from the curbside no later than 8 pm on the collection day.  Bulk trash requiring a special pick-up may be placed at the curbside no earlier than three (3) days preceding the pick-up date.

Check the Village Code on Ch. 46, Sec. 40.

4. I am doing some interior remodeling and repairs. When do I need a permit?

If the work is structural and the cost will total more than $2,500 for labor and materials, a building permit is required. A permit is always required for the following activities: land clearing; fill; demolition; blasting; excavation; storage of materials; signs;  storage sheds; tie-down of habitable structures; new electrical, mechanical, or plumbing work; all life safety, structural and floodplain work; fences; roofing of areas over 100 square feet.

Check the Village Code on Ch. 6, Sec. 61.

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Fertilizer Regulations

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1. Can I apply fertilizer on my property, or do I have to hire a professional?

You can apply fertilizer to your property. A summary is provided below; please refer to the fertilizer portion of Sec. 30-812 of the Code of Ordinances for full regulations.

2. Can fertilizer by applied at any time of year?

No. Fertilizer shall not be applied from June 1 through September 30 annually. Additionally, fertilizer shall not be applied any time a Flood Watch or Warning, a Tropical Storm Watch or Warning, or Hurricane Watch or Warning is in effect for any portion of the county, issued by the National Weather Service, or if heavy rain is likely.

3. I live on a canal, open water, or wetland. Are there restrictions?

Yes. Fertilizer shall not be applied within 15 feet from the top of a seawall or from any canal, shoreline, wetland, or creek.

4. Is there a limit to how much fertilizer I can use?

Yes. Please see Sec. 30-812 of the Code of Ordinances for the complete regulations, but here is a brief summary:

• Nitrogen shall not be applied at an application rate greater than 0.7 lbs of readily available nitrogen per one thousand (1,000) square feet at any one time.
• No more than one (1) pound of total nitrogen per one thousand (1,000) square feet applied at any one time.
• Nitrogen application shall not exceed the nitrogen recommendations set forth in the table to the right on an annual basis:
• Phosphorous shall only be applied after a soil and or plant tissue sample indicates a deficiency. If a deficiency is detected, no phosphorous fertilizer shall be applied at application rates that exceed 0.25 pounds of phosphorous per one thousand (1,000) square feet per application nor exceed 0.50 pounds of phosphorous per one thousand (1,000) square feet per year.

5. I am a landscaper and apply fertilizers. Does the Village require I have a certain certification?

Yes. All commercial and institutional applicators of fertilizer shall abide by and successfully complete a six-hour training program in the “Florida-friendly Best Management Practices for Protection of Water Resources by the Green Industries” offered by the Florida Department of Environmental Protection through the University of Florida Extension “Florida-Friendly Landscapes” program, or an approved equivalent. All commercial applicators of fertilizer shall abide by and successfully complete training and continuing education requirements in the “Florida-friendly Best Management Practices for Protection of Water Resources by the Green Industries,” offered by the Florida Department of Environmental Protection through the University of Florida IFAS “Florida-Friendly Landscapes” program, or an approved equivalent program, prior to obtaining a Business Tax Certificate or equivalent for any category of occupation which may apply any fertilizer to turf and/or landscape plants. Commercial Fertilizer Applicators shall provide proof of completion of the program. All commercial applicators of fertilizer shall have and carry in their possession at all times when applying fertilizer, evidence of certification by the Florida Department of Agriculture and Consumer Services as a Commercial Fertilizer Applicator per 5E-14.117(18) F.A.C.

6. What other rules and regulations should I know about?

Please see Sec. 30-812 of the Code of Ordinances for the complete regulations. Here are some important regulations to note:

• Fertilizer shall only be applied to actively growing turf and/or landscape plants.
• The nitrogen content of fertilizer shall contain at least 50% slow-release, controlled-release, timed-release, slowly available, or water-insoluble nitrogen per the guaranteed analysis label.
• Spreader deflector shields are required when fertilizing via rotary (broadcast) spreaders. Deflectors must be positioned such that fertilizer granules are deflected away from all impervious surfaces, fertilizer-free zones, and water bodies, including wetlands.
• In no case shall grass clippings, vegetative material, and/or vegetative debris be washed, swept, or blown off into canals, stormwater drains, ditches, conveyances, water bodies, wetlands, sidewalks, or roadways.

7. Are there additional resources to help me understand the fertilizer regulations?

Yes! Please contact the Village Biologist who is happy to answer your questions related to fertilizer. Additionally, please see our fertilizer fact sheet at the end of the Landscape Manual. The Landscape Manual is posted in Related Links on the Planning Department page of the Village website or a copy may be requested from the Planning Department.

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Sheriff Department FAQs

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1. When should I call 911?

911 is used for emergencies only. These types of calls would include life-threatening situations or when a crime is occurring and police assistance is needed immediately.

2. We are going on vacation, who should we notify?

Before you leave for vacation, call our main number 305-664-6480 during normal business hours and tell our personnel that you wish to leave an extra patrol request for your property.

3. Where can I obtain a police report?

Copies of police reports are available during normal business hours at the Plantation Key Substation, 50 Highpoint Rd. Tavernier, or from the Monroe County Sheriff's Office Central Records Division 5525 College Road Key West, Florida 33040. For more information call the records section at 305-853-3211 or in Key West at 305-292-7050.

4. Where can I have my fingerprints taken?

The Sheriffs Office provides fingerprinting services at the Plantation Key Substation, 50 Highpoint Rd. Tavernier during normal business hours. Contact the Monroe County Sheriff's Office Records Department at 305-853-3211 for appointment time and prices.

5. Where can I pay traffic, or parking citations?

All traffic and parking citations can be paid or contested by contacting the Monroe County Clerk of Court Roth Building, 50 Highpoint Rd. Tavernier, Florida 33070 305-852-7145.

6. A traffic light is not working correctly; who do I call?

The Florida Department of Transportation (FDOT) is responsible for the maintenance of traffic signals on U.S. 1 through Islamorada. To report any problems with traffic signals please call 305-640-7360.