Why register for CityView Portal?
Simply put, convenience and security.
Convenience:
Registering and signing in, lets the system know who you are. Hyperlinks make navigation more efficient. Use “My Account” to edit your contact information or change your password. If you are a contact on an application, the system can take you directly to your pertinent information by using the hyperlink “My Items”.
Security Levels:
A Non- Registered Portal User can only “view” Property Information Summary. And only a summary of Building and Planning applications as well as Code Compliance Cases are visible.
A Registered Portal User not only has the same privilege as a Non-Registered Portal User but also can complete the processes for submitting a code complaint, applying for a building permit, and submitting a planning application.
Once you are a Registered Portal User AND are a “Contact” on any applications or cases, your privileges are expanded even further. Now you can upload and view additional documents, pay fees, request/cancel inspections, and much more on those applications of which you are a contact.
Can you imagine if we allowed the Public access to any application/case? We don’t want just anyone scheduling or cancelling your inspections or viewing your documents now do we? If a Non-Registered Portal User or Registered Portal User who is NOT a Contact on an application needs more information, they can submit a Public Records Request.
Are you ready to register? Here's the link:
https://cvportal.us/CityViewPortal/
How do I register for CityView Portal?
The Portal Registration Instructions are provided as a pdf document.
How do I link portal accounts?
https://cvportal.us/CityViewPortal/
Linking Portal Accounts to Licensees
CityView gives you the option to let portal Registrants link their Portal account to a Business or Contractor account. The functionality for Registered users to link their accounts is available when creating new accounts and for existing accounts.
When a contractor or business owner registers for a Portal account, they expect that all of their previous activity (application, cases, etc.) will be available to them on Portal. This is true only if their Portal account is linked to the business account that exists in CityView. If they register using the email account they gave when applying for or renewing their license, CityView will match their Portal account to their business account automatically and ask if they want to link the accounts. If there is no email account for the business on file, or they register using a different email address, they will need their License or Issuance number to be able to link their account.
Only One Link Per Account
It is important to note that only ONE portal registration account can be linked to each business or contractor license record. If a business has multiple employees, best practice is to use Portal under one registered user account for the company, rather than individual accounts and email addresses, when submitting applications, paying fees, uploading documents, or renewing licenses. Users requesting an inspection through Portal can use their individual email account for notification when they make the request. If a second registrant links their account to a license record, the first link will be broken.
Linking New Portal Accounts
If a user is registering for a new portal account, CityView will match the email account on the registration page with any existing Licensee records. If a match is found, the user will be presented with the list of businesses or contractors that match the email address they entered for their registration. They can choose to link the new account to one of the businesses in the list, or create a new contact without linking the account.
What if I can't find my Building Permit or Planning Application?
https://cvportal/CityViewPortal/
I can't find my building permit or planning application!
Not to worry…let’s go through a few quick checks:
Are you a “Registered Portal User”?
- If not, please register. We have a FAQ “How do I register for portal?” for your convenience.
If yes, did you “Verify Your Portal Account”?
- Once you have completed the registration, you will be sent an Email requesting verification of the account. This step is imperative to activate the registration.
If you are registered and have activated your account but are still having trouble, contact the Village to confirm your Contact Information is correct, complete, and not duplicated in our address book.
- The Email address you used for registration must be in our address book and your “Primary Contact Method” must be selected as “Email”.
- We must resolve any duplicate entries of your Contact Information so all your permits, applications, and cases will be linked together and not lost.
Last check…are you a “Contact” on the application for which you are searching?
- If you are not a Contact on the application, your privileges are restricted to viewing the application summary. If you believe you should be listed on the application, please contact the “Primary Contractor”, “Property Owner”, or the Village. You may be asked to provide documentation to be added to the application.
Where can I find forms?
All necessary forms are found on our Village Website, http://www.islamorada.fl.us/.
Click on the “Document Center” Icon at the bottom of the Home page.
DOCUMENT CENTER
A link to the DOCUMENT CENTER is also provided in the
related pages list on this Frequently Asked Questions page.
All our forms are PDF Fillable which means you can complete the form electronically.
And if you purchased a digital signature with a Trusted Certificate that we can verify, you don’t need the Notary stamp! If you do not have a verifiable digital signature, you will need to print out the completed form and sign before a Notary then scan and upload the notarized document.
How do I electronically sign and notarize my forms and documents?
The Village’s forms are fillable PDF’s which means they can be completed and signed electronically.
To complete the entire form electronically you must obtain a verifiable digital signature. *See digital signature information below. If you choose not to obtain a verifiable digital signature, you may print the completed form, sign before a Notary, have the Notary stamp applied, scan and save the form then upload through CityView Portal as a submittal.
NOTE: A verifiable digital signature is in lieu of the Notary stamp.
Completing the entire form(s) electronically:
Download the form(s) and input the necessary information in the areas provided and save. Then upload the document through CityView Portal as a submittal.
*Digital signature(s) must be verifiable. Self-signed or self-issued digital signatures do not have a Trusted Certificate (TC) and therefore cannot be verified. You can obtain a digital signature through a reputable third-party Certificate Authority (CA) who will hold your electronic signature’s Trusted Certificate (TC). When you apply your digital signature to a form, we can verify the signature(s) through the Certificate Authority.
If you are completing a form that requires two or more signatures, ensure all previous signer(s) allow for editing. Otherwise, only the final signature will be verifiable.
The Village does not endorse one CA over another. You can Google for CA selections or Adobe offers an Approved Trust List (AATL). Click HERE for Adobe’s CA list.
How do I submit a Building Permit Application?
The instructions for submitting a Building Permit Application are provided as a pdf document.
How do I upload documents?
The "How do I upload document?" FAQ answer is provided as a pdf document.
Please click on this text to view or download the document.
How do I pay fees?
The "How do I pay fees?" FAQ answer is provided as a pdf document.
How do I save my Application for later?
Saving Portal Applications
Applications created through Portal can now be saved while in process and submitted later.
The “Save Application for Later” button will appear on every step of the Permit and Planning application process. Clicking this button will prompt the user with a confirmation message before saving the application for later. Once the user confirms that they want to save the application, all information about the application will be saved and any documents will be transferred to the Portal Document Repository. Applications that are saved, but not submitted will get a temporary reference number (e.g. TMPPR201700001) until the application is submitted.
Applicants can resume any saved applications from their My Items page on Portal. When the registered Portal user selects the "Resume this Application" button, the user will be able to continue adding information from where they left off. Applicants can decide to save the application again or submit it.
Applicants also have the option to discard any saved applications from their My Items page, using the "Discard Application" button. Clicking this button will prompt the user with a confirmation message. Once the user confirms they want to discard the application, the record is Canceled, and all saved documents will be deleted from the Portal Repository.
In addition, saved applications will automatically expire after 30 days. The applicant will be sent a message 5 days before their application will expire, reminding them that their application will expire, and they will lose their saved data.
How do I submit corrections or additional documents to an existing application?
How do I submit a Revision to my Building Permit Application?
https://cvportal.us/CityViewPortal/
HOW TO SUBMIT A REVISION TO YOUR PERMIT APPLICATION THROUGH PORTAL
Go to CityView Portal and Sign In
OPTION 1
Use the shortcut My Items
Expand the “My Permit Applications” section. Here you can access all applications (active, inactive, in-process)
Click the “ADD A REVISION” button (displayed only when your permit application status is “Issued”)
Select the appropriate Revision Number NOTE: The list is alphabetical so be sure to select the correct one!
.png "Add_a_revision_instructional_graphic_2(2)")
Select “Next Step: Work Items” button
The next page displayed is “Permit Application – Contacts”, if you are not adding any Contacts to your application, you can select the “Next Step: Upload Files” button. If you are adding a contact, ensure you have proper supporting documentation to upload along with required submittals and use the link “Add Business Or Contact From Address Book” when complete adding contacts, select the “Next Step: Upload Files” button.
The Upload Documents page should look familiar as it is the same as when you initially submitted documents. As a matter of fact, you can see the list of your previous submittals.
Use the “Browse” button to upload your documents.
NOTE: Please include the Scope of Work related to the Revision in the box provided.
Select “Next Step: Review & Submit” button. You will see a message box stating your uploads are in progress then a confirmation “Uploads Complete”. Select OK
Next, you can review your information, complete the CAPTCHA, and Submit Application.
Lastly, you can pay the fee by selecting the “Pay Fees Online” button and be brought to the Payment Gateway.
A few reminders:
- Your submission will not be processed until the fee is paid
- There is a convenience fee of $0.75 per transaction using E-check or 3.5% of the total fee amount using a credit card
- Remember to wait until the Payment Gateway returns you to CityView Portal to complete the transaction in its entirety
OPTION 2
Go to CityView Portal and Sign In
From the Home Page, Building Department Section, select Status and Fees
Input your Permit Number or Property Address. If you use the Property Address, you will need to find the appropriate Permit to select. While inputting the permit number, will bring you directly to the Permit Application Status page. If you scroll down to the “Permits” section, there you will see a link Add a Revision.
Selecting that link brings you to the “Permit Application – Select Permit Types” page where you can select the appropriate Revision Number. NOTE: The list is alphabetical so be sure to select the correct one!
From there, the directions are the same as above. Refer to the section displaying the “Permit Application – Select Permit Types” example and follow from there.
How do I request a building inspection?
The "How do I request a building inspection?" FAQ answer is provided as a pdf document.
How do I cancel a scheduled building inspection?
The answer to the "How do I cancel a building inspection?" FAQ answer is provided as a pdf document.
How do I Renew an Expired Permit?
https://cvportal.us/CityViewPortal/
REQUEST TO RENEW AN EXPIRED PERMIT THROUGH PORTAL
Go to CityView Portal and Sign In
Use the shortcut My Items
Expand the “My Permit Applications” section. Here you can access all applications (active, inactive, in-process)
Click the “ADD A PERMIT” button (displayed only when your permit application status is “Expired”)
Select “Permit Renewal” then tap “Next Step: Work Items”
The next page displayed is “Permit Application – Contacts”, if you are not adding any Contacts to your application, you can select the “Next Step: Upload Files” button. If you are adding a contact, ensure you have proper supporting documentation to upload along with required submittals and use the link “Add Business Or Contact From Address Book”. When complete adding contacts, select the “Next Step: Upload Files” button.
The Upload Documents page should look familiar as it is the same as when you initially submitted documents. As a matter of fact, you can see the list of your previous submittals.
Use the “Browse” button to upload your required documents.
Select “Next Step: Review & Submit” button. You will see a message box stating your uploads are in progress then a confirmation “Uploads Complete”. Select OK
Next, you can review your information, complete the CAPTCHA, and Submit Application.
The last page is a confirmation that your Permit Application has been submitted. The Building Department will be notified of your submission and will contact you once the application has been reviewed. There may be fees associated with the Permit Renewal and they will be added during the review process. Fees, if any, may be paid through CityView Portal using either a Credit Card or Check. Please refer to the FAQ “How do I pay fees?”.
