You must have an active portal account to file a complaint. If you do not have an account, please create one. If you need assistance, the FAQ “Create and Activate a Portal Account” is available through this link Portal FAQ.
Once you have created and activated your portal account, CityView Portal and click the Sign In link then input your login credentials.
Select the link “Submit a New Complaint”.
Click on the arrow to expose the list of Complaint Types and make your selection.
Next, input the details and location of your complaint. Click “Next Step: Location”.
Using “Search for address”, input the address of the violation. The next field, “The location you have selected” will appear in the second box. Click “Next Step: Complainant”.
Anonymous complaints can not be submitted through portal. The Code Officer will need to contact you in the event they need more information or to follow up with their findings. Your contact information will automatically display. Click “Next Step: Uploads”.
This area may be used to upload any photo/video you would like to present. Please ensure the file name is descriptive. Click the “Browse” button to attach your file(s). If you have multiple items, attach them separately and provide a description of the item(s) in the box provided. Once all of your items are attached, click “Next Step: Review & Submit”.
Here you can review your complaint. You will need to complete the CAPTCHA before submitting. Input the characters you see in the box below the CAPTCHA. Click “Submit Complaint”.
A confirmation page will display. The Case Number is at the top of the page displayed in red font.
You now have access to the Case Summary and its progression as well as any documents. Simply log into your Portal account, select the “Status and Fees" link under the Code Enforcement section, and input the Case Number provided.