How to file a code enforcement complaint?

You must have an active portal account to file a complaint. If you do not have an account, please create one. If you need assistance, the FAQ “Create and Activate a Portal Account” is available through this link Portal FAQ.

Once you have created and activated your portal account, CityView Portal and click the Sign In link then input your login credentials.

Sign In 1

Select the link “Submit a New Complaint”.

1 Code Complaint

Click on the arrow to expose the list of Complaint Types and make your selection.

Next, input the details and location of your complaint. Click “Next Step: Location”.

General Info 3

Using “Search for address”, input the address of the violation. The next field, “The location you have selected” will appear in the second box. Click “Next Step: Complainant”.

Location 4

Anonymous complaints can not be submitted through portal. The Code Officer will need to contact you in the event they need more information or to follow up with their findings. Your contact information will automatically display. Click “Next Step: Uploads”.

Complainant 5

This area may be used to upload any photo/video you would like to present. Please ensure the file name is descriptive. Click the “Browse” button to attach your file(s). If you have multiple items, attach them separately and provide a description of the item(s) in the box provided. Once all of your items are attached, click “Next Step: Review & Submit”.

5 Uploads

Here you can review your complaint. You will need to complete the CAPTCHA before submitting. Input the characters you see in the box below the CAPTCHA. Click “Submit Complaint”.

Review Submit 6

A confirmation page will display. The Case Number is at the top of the page displayed in red font.

Submitted 7

You now have access to the Case Summary and its progression as well as any documents. Simply log into your  Portal account, select the “Status and Fees" link under the Code Enforcement section, and input the Case Number provided.

Show All Answers

1. Why register for CityView Portal?
2. How to create and activate a portal account?
3. How to register for contractor license? (Required to do work in the Village)
4. How to renew contractor license? (Required Annually)
5. How to renew your planning applications? (Vacation Rental, Dog Friendly Restaurant, A-Frame Sign)
6. How to add a contact to an existing application?
7. How to link portal accounts?
8. Why can't I find my Building Permit or Planning Application?
9. Where can I find forms?
10. How to electronically sign and notarize forms and documents?
11. How to submit a building permit application?
12. How to submit a planning application?
13. How to file a code enforcement complaint?
14. How to apply for a political signage permit?
15. How to save your application to complete at a later time?
16. How to pay fees on an existing application?
17. How do I obtain my Permit Card?
18. How to request annual fire inspection? (Commercial Buildings)
19. How to request a fire & life safety inspection? (Vacation Rentals)
20. How to request a building inspection?
21. How to cancel an inspection request?
22. How to submit corrections or additional documents?
23. How to upload documents?
24. How to add a contact to an electronically submitted application?
25. How to submit a revision to a building permit application?
26. How to request a permit extension?
27. How to renew an expired permit?
28. How do I use a mobile device to submit via portal?