How to submit a planning application?

NOTE: An active Portal Account is needed to apply for a planning application. Please refer to our FAQ “Create and activate a Portal Account” to learn how to create your account.

STEP 1: Once you have an active Portal Account, from the CityView Portal Home Page, click the “Sign In” link then input your Email and Password. Click Log In.

Sign In 1

STEP 2: Under the Planning Department, select “Apply for a Planning Permit”.

2 Planning Department

STEP 3: Use the drop down arrow to choose your project type. Give your project a Descriptive Name. For example, this could be the last name of the Property Owner(s) or maybe the Street Name of the Property. Next, the Comments field is required by the system. If you have no comment, simply input the word NONE. If your application type has a secondary type, there will be another box with the name of the primary application type and another drop down for selecting the secondary. Then click the “Next Step: Planning Types” button.

Project Description 2

STEP 4: Input the location of the project. If the project is located at the same location on file in your portal account, simply check the box “Use my location”. If the project is located elsewhere in Islamorada, use the “Search for address” autosuggest box. As you begin typing the address, the system will make suggestions as you type. Once you see the address just click on it. “The location you have selected” field will auto complete from your search. Should your application involve two or more properties, use the “Add another location” button and repeat the search/select process. Select “Next Step: Contacts”.

4 Location

STEP 5: On the Contacts Page, notice the Property Owner/Owner of Record and the Applicant Contact Types are present. This step gives the opportunity to add other contacts if/when needed. For example, an Agent or Property Manager. To add a contact, click on “Add Business or Contact from Address Book” button. Select the Contact Type and begin typing their name in the autosuggest box. If they are in our Address Book, their name will populate for you to select. If they are not in our records, you will need to notify Staff. This notification can be added during the document upload process. When you upload the Agent Authorization Form, there is an area available to input a comment/note. It is there that you may point out the individual(s) were not found in the Address Book and will need to be added. Once you have all the necessary contacts listed, click “Next Step: Upload Files”.

Contacts 3

STEP 6: Upload your required submittals. On each item, use the “Browse” button to attach your document. Once attached, you will notice your PDF under the Browse button and an area displays should you need to provide information pertaining to the document.

Submittals 4

NOTE: Should you need to provide other documentation that is not on the required list, you may do so using the “Additional Documents” section.

Additional Docs 5

STEP 7: Once you have all documents attached, click the “Next Step: Review & Submit” button. You will receive notification that your uploads are in progress and when the process is complete.

8 In Progress Complete

STEP 8: The “Review and Submit” page provides an overview of the application. Type your name in the field provided under the agreement then duplicate the CAPTCHA in the field provided below it. Next, click the “Submit Application” button.

9 Review and Submit

Once submitted, the next page not only gives a summary of the application but also gives the opportunity to pay the fees associated with the application.

10 Submitted

STEP 9: Should you choose to pay your fee(s) through portal, click the “Pay Fees Online” button. The next page displays all fees available to pay. Click “Make Payment”.

NOTE: Convenience Fees apply; flat fee of $0.75 if using a check or 3.5% of the total fee if using a Credit Card. Other payment options if you prefer: you may contact our Cashier over the phone and we will accept your Credit Card payment with a Convenience Fee of 2.75% of the total fee, mail a check to the Village, or visit the Administration Office and pay with cash, credit card, or check.

NOTE: Your application will not be reviewed until payment is tendered.

Make Payment 6

STEP 10: You will be brought to our 3rd party payment gateway. Notice the Payee Information and Billing Address fields are auto filled for you. We recommend you review the information for correctness. This information must match what is on file at your bank for the payment type you select.

The Credit Card section is expanded by default. If you prefer to pay by ACH/Check, click on that section and it will collapse the Credit Card section and expand the check section. Input your payment information and click “Submit”

IMPORTANT NOTE: when inputting your payment information, DO NOT use any dashes, slashes, or spaces!

12 Payment Page

13 Pay by Check

STEP 11: Once your payment is submitted, you will be brought back to CityView. Click the “Continue” button and the entire summary of your Planning Application will populate.

14 Continue Button

STEP 12: If you want to print your receipt, scroll down on the Summary Page to the “Documents & Images” Section. There you will find links to all of your uploaded documents for viewing or printing purposes.

15 Documents

STEP 13: Use the “Sign Out” link to close out your CityView session.

22 Sign Out

Show All Answers

1. Why register for CityView Portal?
2. How to create and activate a portal account?
3. How to register for contractor license? (Required to do work in the Village)
4. How to renew contractor license? (Required Annually)
5. How to renew your planning applications? (Vacation Rental, Dog Friendly Restaurant, A-Frame Sign)
6. How to add a contact to an existing application?
7. How to link portal accounts?
8. Why can't I find my Building Permit or Planning Application?
9. Where can I find forms?
10. How to electronically sign and notarize forms and documents?
11. How to submit a building permit application?
12. How to submit a planning application?
13. How to file a code enforcement complaint?
14. How to apply for a political signage permit?
15. How to save your application to complete at a later time?
16. How to pay fees on an existing application?
17. How do I obtain my Permit Card?
18. How to request annual fire inspection? (Commercial Buildings)
19. How to request a fire & life safety inspection? (Vacation Rentals)
20. How to request a building inspection?
21. How to cancel an inspection request?
22. How to submit corrections or additional documents?
23. How to upload documents?
24. How to add a contact to an electronically submitted application?
25. How to submit a revision to a building permit application?
26. How to request a permit extension?
27. How to renew an expired permit?
28. How do I use a mobile device to submit via portal?