How to link portal accounts?

Linking Portal Accounts to Licensees

CityView gives you the option to let portal Registrants link their Portal account to a Business or Contractor account. The functionality for Registered users to link their accounts is available when creating new accounts and for existing accounts. 

When a contractor or business owner registers for a Portal account, they expect that all of their previous activity (application, cases, etc.) will be available to them on Portal. This is true only if their Portal account is linked to the business account that exists in CityView. If they register using the email account they gave when applying for or renewing their license, CityView will match their Portal account to their business account automatically and ask if they want to link the accounts. If there is no email account for the business on file, or they register using a different email address, they will need their License or Issuance number to be able to link their account.

Only One Link Per Account

It is important to note that only ONE portal registration account can be linked to each business or contractor license record. If a business has multiple employees, best practice is to use Portal under one registered user account for the company, rather than individual accounts and email addresses, when submitting applications, paying fees, uploading documents, or renewing licenses. Users requesting an inspection through Portal can use their individual email account for notification when they make the request. If a second registrant links their account to a license record, the first link will be broken. 

Linking New Portal Accounts

If a user is registering for a new portal account, CityView will match the email account on the registration page with any existing Licensee records. If a match is found, the user will be presented with the list of businesses or contractors that match the email address they entered for their registration.  They can choose to link the new account to one of the businesses in the list, or create a new contact without linking the account.

Show All Answers

1. Why register for CityView Portal?
2. How to create and activate a portal account?
3. How to register for contractor license? (Required to do work in the Village)
4. How to renew contractor license? (Required Annually)
5. How to renew your planning applications? (Vacation Rental, Dog Friendly Restaurant, A-Frame Sign)
6. How to add a contact to an existing application?
7. How to link portal accounts?
8. Why can't I find my Building Permit or Planning Application?
9. Where can I find forms?
10. How to electronically sign and notarize forms and documents?
11. How to submit a building permit application?
12. How to submit a planning application?
13. How to file a code enforcement complaint?
14. How to apply for a political signage permit?
15. How to save your application to complete at a later time?
16. How to pay fees on an existing application?
17. How do I obtain my Permit Card?
18. How to request annual fire inspection? (Commercial Buildings)
19. How to request a fire & life safety inspection? (Vacation Rentals)
20. How to request a building inspection?
21. How to cancel an inspection request?
22. How to submit corrections or additional documents?
23. How to upload documents?
24. How to add a contact to an electronically submitted application?
25. How to submit a revision to a building permit application?
26. How to request a permit extension?
27. How to renew an expired permit?
28. How do I use a mobile device to submit via portal?