Please follow the instructions to renew your Planning Application (Vacation Rental, Dog Friendly Restaurant, A-Frame Sign)
NOTE: you must have an active Portal Account and that Account must be listed as a Contact on the License/Permit Application. If you do not have an active account, please view the FAQ “Create and activate a Portal Account”. Once you create and activate your Portal account, contact the Planning Department, and have that account listed on any/all Planning applications of which you are associated.
Gather, complete, and electronically save all documents necessary to renew your license/permit.
Access CityView Portal Home Page and click the “Sign In” link.
Input your Email Address and Password then click the LOGIN button.
You know you are logged in when you see “Welcome and your name”. Use the “My Items” link to access your application(s).
Click the arrow to the right of the “My Planning Applications” line to expand and display your Active application(s).
NOTE: you will be Renewing the same application/reference number annually.
Use the “Upload Submittals” button to access the area where you can attach your documents. Depending on your application type, the appropriate list of documents will display.
Use the “Browse” button to access your document from your file and attach. Repeat this process for each line item. If you have a document(s) you want to submit but it is not listed, use the “Upload Additional Documents” section, and click the “Browse” button for each additional document.
You will know you have attached the document correctly when it displays under the browse button.
NOTE: if you see you attached the wrong document, use the Cancel button to remove that document then Browse again and attach the correct document.
Once you have all of your documents attached, use the “Upload Documents” button to transfer the documents to the Village. You will receive a pop up message while the upload is in progress. And another when the upload is complete.
Click “OK”. You will notice your attached documents appear highlighted in green and then you will be brought back to the “My Items” page. From there, you can access the application again and pay the associated fee. Use the “Pay Fees” button to begin the process.
Applications will not be processed until all fees are paid in full.
- You will incur a convenience fee of 3.5% of the total charges when paying fees using a credit card. There is no maximum amount when using Credit Card.
- You will incur a convenience fee of just $0.75 per transaction when paying fees using a personal or company check. There is a maximum amount of $20,000.00 for checks.
Since this is a Renewal, you will see previous payments on the fee table. Notice only the outstanding fee is checked off to be paid and is the “Total Selected”. Click the “Make Payment” button.
You will be brought to our 3rd party payment gateway. Notice the Payee Information and Billing Address fields are auto-filled for you. Please ensure that information matches the information your bank has on file for the payment type you choose. The Credit/Debit section is expanded by default. Should you choose to pay via Check, simply click on the ACH/CHECK section and it will expand for you. Now, just input your card/check information and click “Submit”.
NOTE: When inputting card/check information DO NOT use any dashes, slashes, or spaces.
Allow the system to process the payment completely. You will be brought back to the Portal and receive a confirmation message. Click the “Continue” button to fully complete the process.
Your receipt will appear at the very bottom of your Planning Application Status page under the Documents & Images Section.
You may now Sign Out of Portal.
The Planner assigned to your application will be notified of your document upload and fee payment and he/she will evaluate all are correct and complete. You will be contacted via Email should the department need anything further and/or inform you that your application is renewed.