How to create and activate a portal account?


Go To CityView Portal

STEP 1: Home Page. Click the “REGISTER” link.

2-1_New Sign In or Register

STEP 2: Registration Page. Input an Email Address, Confirm Email Address, input Password, and Confirm Password in their respective fields then click “Next Step: Contact Information” button.

NOTE: If you are a Contractor, input the Email your Company will use to correspond with the Village. If your Company Email already exists in our address book, it will be recognized and displayed. Here, you can confirm your information, select “Register as this Licensee”, and move on to Steps 5 and 6. If you are not in our address book already, please refer to the FAQ "Contractor License Registration (Required to do work in the Village)".

Activate Prortal Account 2

STEP 3: Contact Information Page. Answer “No” to both Contact Information questions unless you want to be linked to an existing Contractor. If selecting to link, you will need to search for the existing Contractor’s license or issuance number. Their account will display and you can “Register as this Licensee”. That Contractor will be sent an Email notifying them of your request to be linked to their account. They will need to approve the request and activate the account for you.

NOTE: You are limited to linking to only one Contractor so if you are an Agent or Representative for multiple Contractors, the preferred method is to NOT link your Portal Account to any one Contractor rather create your own portal account and ensure you are added as a Contact to any/all permits on which you will be working as the Agent/Representative. 

Click “Previous Step: Create Account” button.

2 License Association

STEP 4: New Contact Information Page. Input your full name in the required field. Select “Email” as your preferred contact method as CityView has automation in place to send correspondence via Email.

If you live in the Village limits, use the “Search for Address” field. As you type, your address will eventually populate.

If your mailing address is the same as your Village Property address, simply check the “Same as Location Address” box. NOTE: you will need to input your Zip Code.

If you live outside the Village or you have a mailing address that is different than your Village address, use the “Mailing Address” section to input your address.

Input your Contact Phone Number. If you used the “Same as Location Address” checkbox, your Contact Number will have auto populated.

Duplicate the CAPTCHA in the box just below the image. There is a “Refresh” button next to the CAPTCHA if you can’t identify the sequence. The CAPTCHA will be replaced with one that is less complicated.

Click “Next Step: Complete Registration” button.

New Contact Info

STEP 5: Registration Complete Page. This page displays the notification that an account has been successfully created and informs that a confirmation Email has been sent containing a hyperlink that must be clicked to activate the account.

Registration Complete

STEP 6: Displayed is an example of the Email referred to in the previous step.

Step 6 Email Verification

Show All Answers

1. Why register for CityView Portal?
2. How to create and activate a portal account?
3. How to register for contractor license? (Required to do work in the Village)
4. How to renew contractor license? (Required Annually)
5. How to renew your planning applications? (Vacation Rental, Dog Friendly Restaurant, A-Frame Sign)
6. How to add a contact to an existing application?
7. How to link portal accounts?
8. Why can't I find my Building Permit or Planning Application?
9. Where can I find forms?
10. How to electronically sign and notarize forms and documents?
11. How to submit a building permit application?
12. How to submit a planning application?
13. How to file a code enforcement complaint?
14. How to apply for a political signage permit?
15. How to save your application to complete at a later time?
16. How to pay fees on an existing application?
17. How do I obtain my Permit Card?
18. How to request annual fire inspection? (Commercial Buildings)
19. How to request a fire & life safety inspection? (Vacation Rentals)
20. How to request a building inspection?
21. How to cancel an inspection request?
22. How to submit corrections or additional documents?
23. How to upload documents?
24. How to add a contact to an electronically submitted application?
25. How to submit a revision to a building permit application?
26. How to request a permit extension?
27. How to renew an expired permit?
28. How do I use a mobile device to submit via portal?