How do I upload documents to an existing application/account?
From Portal Home, use the Sign In link and Login to your Portal Account
Use the "My Items" link to access your applications/account
elect the appropriate section. If you need to load documents to your Code Enforcement Case, expand the My Code Enforcement Complaints. If you need to load documents to your Contractor Account, expand the My Contractor License Applications. If you need to load documents to a Building Permit, expand the My Permit Applications. If you need to load documents to a Planning Application, expand the My Planning Applications.
Once expanded, you will see a table summarizing your application/account:
Use the "Upload Submittals" button on the appropriate application to access the sheet to perform this activity. “Guidelines for Electronically Submitting Documents” are available to ensure your document qualifies for uploading. NOTE: Please do not restrict your document properties and allow for mark up.
If this is a new document (never uploaded to your application), click the “Browse…” button of the appropriate line item and select your corresponding document. Once uploaded, you will see the name of your document under the “Browse…” button. Notice to the right of the document label there is a Cancel link. This may be used if you uploaded the incorrect document, you may detach or cancel it via this link. Then just click the Browse button again and attach the correct document.
NOTE: Please ensure you upload each document to the respective line item.
NOTE: Instructions for previously uploaded documents that need corrections appear later in this instruction sheet
If you have a document that is not listed and you want to include it in your submission, scroll to the bottom of the page and find “Upload Additional Documents” section. Use the “Browse” button to attach your document and provide a description of your attachment in the box provided.
If you are uploading a document that has been previously loaded and it has been requested to correct that document, use the "New Version" button
Once all documents are attached, click the "Upload Documents" button
You will be notified that your uploads are in progress and when uploads are complete.
You are automatically routed to the “Review & Submit” page where you can review your information and continue on with your submission.