NOTICE TO CUSTOMERS:
E-CHECKS ARE NOW ACCEPTED THROUGH THE CITYVIEW PORTAL
The convenience fee for this payment option is just $0.75 per transaction!
What you need:
Be Registered for CityView Portal
Be a Contact on the Application
Bank Account Number
Driver License Number
If you have any questions or need assistance? Contact Susan McLaughlin 305-664-6429 or email@example.com .
FREQUENTLY ASKED QUESTIONS
If you have a question that is not addressed on this page, please contact Susan McLaughlin, Assistant to the Village Manager for Community Development Services, at firstname.lastname@example.org or 305-664-6429.
Why register for CityView Portal?
Simply put, convenience and security.
Registering and signing in, lets the system know who you are. Hyperlinks make navigation more efficient. Use “My Account” to edit your contact information or change your password. If you are a contact on an application, the system can take you directly to your pertinent information by using the hyperlink “My Items”.
A Non- Registered Portal User can only “view” Property Information Summary. And only a summary of Building and Planning applications as well as Code Compliance Cases are visible.
A Registered Portal User not only has the same privilege as a Non-Registered Portal User but also can complete the processes for submitting a code complaint, applying for a building permit, and submitting a planning application.
Once you are a Registered Portal User AND are a “Contact” on any applications or cases, your privileges are expanded even further. Now you can upload and view additional documents, pay fees, request/cancel inspections, and much more on those applications of which you are a contact.
Can you imagine if we allowed the Public access to any application/case? We don’t want just anyone scheduling or cancelling your inspections or viewing your documents now do we? If a Non-Registered Portal User or Registered Portal User who is NOT a Contact on an application needs more information, they can submit a Public Records Request.
How do I register for CityView Portal?
The Portal Registration Instructions are provided as a pdf document. Please click on this text to view or download the document.
How do I link portal accounts?
Linking Portal Accounts to Licensees
CityView gives you the option to let portal Registrants link their Portal account to a Business or Contractor account. The functionality for Registered users to link their accounts is available when creating new accounts and for existing accounts.
When a contractor or business owner registers for a Portal account, they expect that all of their previous activity (application, cases, etc.) will be available to them on Portal. This is true only if their Portal account is linked to the business account that exists in CityView. If they register using the email account they gave when applying for or renewing their license, CityView will match their Portal account to their business account automatically and ask if they want to link the accounts. If there is no email account for the business on file, or they register using a different email address, they will need their License or Issuance number to be able to link their account.
Only One Link Per Account
It is important to note that only ONE portal registration account can be linked to each business or contractor license record. If a business has multiple employees, best practice is to use Portal under one registered user account for the company, rather than individual accounts and email addresses, when submitting applications, paying fees, uploading documents, or renewing licenses. Users requesting an inspection through Portal can use their individual email account for notification when they make the request. If a second registrant links their account to a license record, the first link will be broken.
Linking New Portal Accounts
If a user is registering for a new portal account, CityView will match the email account on the registration page with any existing Licensee records. If a match is found, the user will be presented with the list of businesses or contractors that match the email address they entered for their registration. They can choose to link the new account to one of the businesses in the list, or create a new contact without linking the account.
What if I can't find my Building Permit or Planning Application?
Not to worry…let’s go through a few quick checks:
Are you a “Registered Portal User”?
If not, please register. We have a FAQ “Portal Registration Instructions” for your convenience.
If yes, did you “Verify Your Portal Account”?
Once you have completed the registration, you will be sent an Email requesting verification of the account. This step is imperative to activate the registration.
If you are registered and have activated your account but are still having trouble, contact the Village to confirm your Contact Information is correct, complete, and not duplicated in our address book.
The Email address you used for registration must be in our address book and your “Primary Contact Method” must be selected as “Email”.
We must resolve any duplicate entries of your Contact Information so all your permits, applications, and cases will be linked and not lost.
Last check…are you a “Contact” on the application for which you are searching?
If you are not a Contact on the application, your privileges are restricted to viewing the application summary. If you believe you should be listed on the application, please contact either the “Primary Contractor”, “Property Owner”, or the Village. You may be asked to provide documentation to be added to the application.
Where can I find forms?
All necessary forms are found on our Village Website, http://www.islamorada.fl.us/.
Click on the “Document Center” Icon at the bottom of the Home page.
A link to the DOCUMENT CENTER is also provided in the
related pages list on this Frequently Asked Questions page.
All our forms are PDF Fillable which means you can complete the form electronically.
And if you purchased a digital signature with a Trusted Certificate that we can verify, you don’t need the Notary stamp! If you do not have a verifiable digital signature, you will need to print out the completed form and sign before a Notary then scan and upload the notarized document.
How do I sign and notarize my forms?
The "How do I sign and notarize my forms?" FAQ answer is provided as a pdf document. Please click on this text to view or download the document.
How do I upload documents?
The "How do I upload document?" FAQ answer is provided as a pdf document. Please click on this text to view or download the document.
How do I upload documents to an existing application?
The "How do I upload documents to an existing application?" FAQ answer is provided as a pdf document. Please click on this text to view or download the document.
How do I pay fees?
The "How do I pay fees?" FAQ answer is provided as a pdf document. Please click on this text to view or download the document.
How do I request a building inspection?
The "How do I request a building inspection?" FAQ answer is provided as a pdf document. Please click on this text to view or download the document.
How do I cancel a scheduled building inspection?
The answer to the "How do I cancel a building inspection?" FAQ answer is provided as a pdf document. Please click on this text to view or download the document.